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Bluetooth Issues on Alexa Devices

If you’re having trouble connecting to your Alexa device with Bluetooth, here are some things to try. 

Make sure your Alexa device supports Bluetooth


Compatible devices have a Bluetooth section in the Alexa app. To check, go to the Alexa app, select the Devices icon , and navigate to your device.

Confirm compatibility for your Bluetooth device

There are two types of supported Bluetooth profiles Alexa devices can use:

  • Advanced Audio Distribution Profile (A2DP SNK)
  • Audio/Video Remote Control Profile (AVRCP)

To learn more, go to Supported Bluetooth Profiles for Echo Devices.

Charge the battery for your Bluetooth device

Add new batteries if your Bluetooth device has replaceable batteries.

Check for interference

Move your Bluetooth device and Alexa device away from sources of possible interference, such as microwave ovens, baby monitors, and other wireless devices. Check that your Bluetooth device is close to your Alexa device when you pair it.

Try pairing your Bluetooth devices again

  1. Say, “Pair.”
  2. Open the Bluetooth settings menu on your mobile device, and select your device.

Clear all Bluetooth devices

For Amazon Tap

  1. Select the Devices icon .
  2. Select your Amazon Tap device.
  3. Select Bluetooth Devices > Clear.

For Echo devices

  1. Open the Alexa app, and select the Devices icon .
  2. Select your device.
  3. Select Bluetooth Devices.
  4. Select a device from the list, then select Forget Device. Repeat this step for all other Bluetooth devices on the list.

After you clear all devices, restart your Alexa device and your Bluetooth device.